What letter is missing from the alphabet? Can you find it?
YOU are not getting fair results when it comes to telecom overage regulations. Therefore, YOU need to take action when it comes to what you are being charged and if in fact YOU are being overcharged. There are many instances when it comes to the major carriers being fined for overages.
Guessed the missing letter yet?
“AT&T is getting a massive $100 million fine for ‘throttling’ their unlimited plan customers”
AT&T slowed down the data speeds for customers who were on the unlimited plan, but never told customers they would be receiving slower-than-normal service, the FCC’s investigation reportedly found. It’s what’s known as “throttling” a connection. This happens all too often and your business may be overpaying each month without knowing where to look for these charges.
Read more: https://www.limitlesstechnology.com/att-fined/
From Business Insider (June 17, 2015)
Know your rights as a wireless customer!
Wireless customers sometimes find various charges and items on their monthly wireless telephone bills confusing. Under FCC’s Truth-in-Billing rules, service providers must provide clear, non-misleading, plain language describing all services for which your business is being billed. They must identify the service provider associated with each charge on the bill.
Many charges appear on any given bill including;
• Access charges
• Federal excise tax
• State and local tax
• Universal service charges
• 911, LNP and TRS charges
• Other charges
• Airtime charges
• Roaming charges
• Text messaging
• Downloading fees
• Detailed billing
You should be familiar with all of the charges on your telecom billing and your original contract to ensure you are not being overcharged.
If you don’t think this happens to 80% of businesses think again. In reality – it has been happening a long time. In 2010, Verizon Wireless refunded 90 million to consumers who were wrongly charged on their mobile phones. Verizon says that after reviewing customer accounts, the company discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. There are many examples of errors in telecom billing. They happen more frequent than what most consumers would assume. Therefore, you as a consumer / business owner must be aware of overcharges and errors within your own company. It is important to dispute charges if you feel they are incorrect.
3 Steps you can take to dispute charges:
1. Contact your provider and dispute any charges you feel are incorrect.
2. Reach out to a local consumer advocate, such as your state’s public utilities commission.
3. Contact a national organization such as the National Association of Consumer Advocate or Consumer Watchdog.
How to file a complaint with the FTC
For charges on your telephone bill for non-telephone services, file your complaint with the Federal Trade Commission (FTC) online at www.ftccomplaintassistant.gov, call the FTC toll-free at 1-877-382-4357 (voice) or 1-866-653-4261 (TTY), or write to:
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
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If you have concerns about your telecom expenses and want to find out if you are being overcharged – contact us with your questions.