A company today cannot succeed if they are not always thinking and CHALLENGING the question “HOW CAN I MAKE THINGS BETTER”.
How does MY COMPANY compare to similar companies. AM I doing EVERYTHING I can to ensure my vendors are PERFORMING at the LEVELS established in our initial contracts?
Are you PERFORMANCE BENCHMARKING?
Are you consistently checking in with Vendors to ensure quality performance from the established guidelines? OR is this your scenario … They been a vendor for so many years you just assume they are giving you the best rate, the best service, the most efficient process, the most competitive pricing and anything else they SHOULD be providing you to BEST serve your buyers, patients, customers. YOUR REPUTATION is ALWAYS at STAKE with Vendors!
MOST COMMON MISTAKES made by finance, legal and contract management departments …
Automatic Renewal Clauses (“ARCs”) or AUTORENEWALS can be golden for business. But for all their perks, ARCs are notoriously problematic. They may irritate customers who’ve missed the termination window, trap businesses in undesirable ongoing agreements and undermine the validity of entire contracts. They act to perpetually renew a contract when no notice has been given to terminate it. So how can a business ensure they manage their autorenewal contracts to avoid termination penalties, increased fees and being locked into an unwanted contract.
Your company starts to grow, and you need more technology to keep up with additional staff, customers and to help improve process. You are aware of the efficiencies and cost savings made possible by new technologies and are upgrading their infrastructures as a result.
But are you aware of How Purchasing more Technology can lead to Cost Creep?
Most businesses at one time or another outsource due to limited internal resources. But what happens when you aren’t in control of your vendors terms, cost of services or even quality of work? How much is that costing your business?
We recently came across a company that used 3 companies for network support. One company was more expensive than the other one and took longer to complete work needed, but the quality that was performed always met their standards. Because they had a limited schedule and were more expensive the company had to at times opt for a couple of other vendors that did not meet the same quality of stands. They did not show up when scheduled, had poor work habits and didn’t complete the job fully so they had to make several trips. Sometimes they would return with a different technician which presented other issues like familiarity with the systems, software, project or service.