It happens all of the time. Clients that audit their own billing and manage their own contracts spend wasted hours trying to sort out the fees and promo plans service providers offer. In the end (months later) they realize how much time and energy they spent trying to sort out the very complicated terms, renewals and plans that should have been crystal clear from the beginning. No customer should have to feel they are “in charge” or have to be “on the watch” for changes in their contracts and agreements especially those “1 year promos”. Shouldn’t the service provider INFORM their customer more clearly of any changes going into effect, clearly state them and offer cost saving OPTIONS? Well that is NEVER going to happen!
MOST COMMON MISTAKES made by finance, legal and contract management departments …
Automatic Renewal Clauses (“ARCs”) or AUTORENEWALS can be golden for business. But for all their perks, ARCs are notoriously problematic. They may irritate customers who’ve missed the termination window, trap businesses in undesirable ongoing agreements and undermine the validity of entire contracts. They act to perpetually renew a contract when no notice has been given to terminate it. So how can a business ensure they manage their autorenewal contracts to avoid termination penalties, increased fees and being locked into an unwanted contract.
It’s not just understanding billing, businesses can try to sort out the fees, charges, taxes and discounts (if any) and match with contractual agreements but the true challenge is finding the TIME. Organization(s) are using their valuable resources to sort out billing on a monthly basis. What is that costing? Once discrepancies are found the same resources are removed from other task(s) to HUNT down the appropriate representative to research the error, make adjustments and refund the credits. AND with the absence of alerts for future billing variances and errors the same cycle continues MONTH over MONTH.